An open-source alternative to Intercom and Linear

AI agents that do more than answer.

Helpin gives AI agents the full customer context to resolve questions, take action, and follow through—across support, projects, CRM, meetings, and docs.

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Open source · Self-host free, or let us run it

Move off separate support, project, and CRM tools, or connect the ones you keep.

Used by teams at
  • ContentStudio
  • Replug
  • Usermaven
  • ContentPen
  • Hyprcore
  • Hyperengage
One customer. One record.

More than the last message.

Keep conversations, meeting decisions, deals, and linked work together—so your team and agents can see what was asked, what was promised, and what happened next.

Conversations

What they asked, what you answered, and what still needs attention.

Customer conversationsMaya at Northstar Labs asks about setting up Okta SSO, testing with a pilot group, and who owns the rollout. Helpin AI answers each follow-up with linked guides and project context, applies relevant tags, and keeps the conversation connected to the same rollout project.Maya ChenNorthstar LabsAI handlingHow do I set up Okta SSO?Helpin AIFirst responseCreate a SAML app, then map your roles.Set up SSO with Okta →SSOOktaSetupTagged by AICan we test with a small group?Helpin AIFollow-upYes. Start with a pilot group in Okta.Test your SSO setup →SSOOktaPilotTagged by AIWho’s handling our rollout?Helpin AIFollow-upSam owns it. Okta mapping is in review.View the rollout project →SSOOktaRolloutTagged by AISSO Enterprise ReadinessContext saved

Meetings

The decisions and commitments behind the next step—not just a recording.

Customer meetingsNorthstar Labs’ security review connects the recording, speaker notes, and two next steps: validate the Okta setup and share the guide.Security & rollout reviewNorthstar Labs · 42 minAI meeting notesSSO is required before rollout.We’ll validate the Okta setup.Validate Okta setupShare the setup guide2 action items

Projects

The priorities, owners, and progress behind the work a customer is waiting for.

Customer projectsSSO Enterprise Readiness connects seven customer requests to tasks: Okta mapping in review, SCIM planned, and role mapping shipped. Eight of twelve tasks are complete.7 customer requestsSSO Enterprise Readiness8 / 12 tasks complete67%Okta SAML mappingIn reviewSCIM provisioningPlannedRole mappingShippedMaya + 6 customers waiting · 3 linked issues

Engineering

The original request, proposed changes, and review status—linked to the work.

Coding agents with customer historyCoding agent works on the Okta SAML mapping task with Maya’s request for Northstar Labs’ rollout attached, prepares a role-mapping code change, and returns code change 728 for Sam to review.Okta SAML mappingHLP-142Maya · Northstar LabsSSO is blocking our rollout.7 requestsCoding agentWorkingChanges ready18const member = {+ role: mapOktaGroup(group),20};Change #728 · Okta role mappingorbitdesk / platformReady for reviewAssigned to Sam

Deals

The conversations, concerns, and open work behind a sale or renewal.

Customer dealsNorthstar Labs’ $42,000 renewal is in negotiation. Its SSO approval requirement is connected to Maya’s security review.Northstar Labs · Renewal$42,000NegotiationLeadQualifiedProposalNegotiationFrom the security reviewSSO approval required before renewal.Maya · Security review

Knowledge

The guidance you’ve shared and the questions your docs still need to answer.

Customer documentationA published Okta setup guide with three steps is connected to change 728, shared with Maya at Northstar Labs, and used in a Helpin AI reply.Set up SSO with OktaPublished1Create a SAML application2Map roles and attributes3Test with your pilot teamUpdated after Change #728Used in AI replyShared with MayaNorthstar Labs

Email & calendar

Customer emails and meetings alongside the account—not in a separate history.

Customer email and calendarNorthstar Labs’ timeline connects Maya’s rollout email, the security review meeting, and the Okta guide shared by Helpin AI.Northstar LabsEmail & calendarSSO rollout next stepsEmail from Maya09:14Security & renewal reviewMeeting · 42 minutes10:00Okta setup guide sharedHelpin AI · Follow-up11:08

So the next answer builds on what happened before.

Ask Agent

Ask a question.
Put the answer to work.

Ask Agent answers from your customer history, or coordinates specialist agents to investigate and plan the next step.

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An example rollout review: specialist findings, a work plan, and a customer update ready for review.
Your workspace

Understand what’s happening.

Bring the customer’s question, the meeting decision, and the linked task into one answer—so you can see the situation before deciding what to do.

Workspace answersConversation, meeting, and project context converge into an Ask Agent answer: SSO approval is pending and the Okta guide is needed.ConversationMeetingProjectAsk AgentSSO approvalpendingOkta guide needed3 sources connected
Try asking
What’s blocking Northstar Labs’ rollout, and what have we already tried?
Your agents

Turn the findings into a plan.

Let specialist agents investigate different parts of a request, run independent steps in parallel, and bring their findings back together.

Agent coordinationA rollout review branches into Engineering and Docs agents working in parallel. Both results feed the next steps.Rollout reviewEngineeringDocsIN PARALLELNext steps
Try asking
Review the blockers, propose the next steps, and draft an update for my review.
Connected tools

Check the systems behind the answer.

Give agents access to selected tools outside Helpin, so they can check the relevant details without leaving the conversation.

Connected toolsSelected issue tracker and customer data tools bring outside context into Ask Agent.Issue trackerCustomer dataToolsAsk AgentContextready
With a connected agent
Check the linked issue in our connected tracker before drafting the update.
Explore agents →
What’s inside

Run support, projects, and sales together.

From the shared inbox to sprint planning and sales pipelines, give each team a place to work—and a shared view of the customer.

Answer the question without losing the story.

Handle chat and email in one inbox. Let agents use past conversations and product knowledge to answer, investigate, or hand off—with the findings and customer request attached.

Explore customer support
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Approvals built in

Agents take action. You set the limits.

Choose each agent’s tools, decide when it needs approval, and set what starts a run. Delegate the task without giving up control of the process.

Agents

Built-in and custom agents for manual runs and automated flows.

See your agents, follow their runs, and review actions waiting for approval.
Choose an agent’s toolsA support agent has three selected tools: search knowledge, read conversations, and draft replies.Support agentSelected tools3 enabledSearch knowledgeFind a trusted answerRead conversationsUnderstand the historyDraft repliesPrepare the next response
Tool access

Give each agent the tools it needs.

Select the workspace tools and connected services it can use. Keep access scoped to the job.

Review an agent’s actionAn agent prepares a reply to Maya. A teammate approves the message before it is sent.Review before sendingSupport agent · Proposed actionReply to MayaThe Okta setup guide is ready for your pilot.ApproveCancelApproved by Sam
Approvals

Choose when it asks first.

Set the approval mode for each agent. Review actions that require permission before the agent proceeds.

Schedule recurring workA weekday schedule starts a rollout review agent, which prepares a summary of blockers.Every weekday09:00 · Scheduled triggerReview rollout tasksAgent gathers the blockersSummary readyNext steps for your team
Triggers

Start work at the right moment.

Run agents from supported events or a schedule, using the tools and approval settings you’ve chosen.

Explore agents and automation →

Open source

Your customer history stays yours.

Self-host the complete product for free, with every module and no plan limits. Or let Helpin Cloud run it, with AI included.

Self-host Helpin →View the code →

AGPL-3.0 · Community 0.2 beta

Helpin on your infrastructureSupport, docs, and agents run with a database, agent runtime, and file storage inside your installation.YOUR INFRASTRUCTUREHelpinDatabasePostgreSQLAgent RuntimeAgent executionFile storageS3-compatibleYour data, on your servers.

Deploy with Docker Compose.

Install Helpin on your infrastructure using the documented self-hosting setup.

Control your data and backups.

Manage your customer records, files, and backup process on the infrastructure you run.

Choose your AI provider.

Connect supported providers and select the models your agents use.

For developers

Connect the tools you keep.

Embed support in your product, connect customer data, and let Helpin work with your existing AI tools and services.

An angled Helpin CLI terminal showing installation checks, diagnostics, status, and logs, with a softly blurred right edge.
Helpin CLI

Run your instance from the terminal.

Install Helpin, check your services, and inspect logs with the Helpin CLI.

Explore the Helpin CLI →

Connect your AI tools

Give Helpin agents selected tools from external systems. Use public MCP to make permitted Helpin context available to connected AI clients.

Public MCP is in controlled beta.

Connect AI tools →Connect external tools →

Start work from an event

Connect supported product and engineering events to agent workflows. Set the rules that determine when a run begins.

Explore automation →
14-day free trial

Put your customer history to work.

No card required. Every module, unlimited teammates, and AI usage included.

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Open sourceSelf-host free, or let us run itBuilt for SaaS teams